Charters Court Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds60
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2021-06-11
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families talk about the friendly, professional way staff handle those first interactions when you're feeling most anxious about your decision. The welcoming approach seems to extend throughout the admission process, with several people noting how staff actively work to help residents adjust.
The eight family priority themes
- Staff warmth75
- Compassion & dignity75
- Cleanliness70
- Activities & engagement45
- Food quality60
- Healthcare70
- Management & leadership75
- Resident happiness65
What inspectors found
Inspected 2021-06-11
Is this home safe?
Is the care effective?
The home was rated Good for Effective at its May 2021 inspection. This domain covers staff training, care planning, healthcare access, and nutrition. The published summary does not include specific detail on dementia training content, how often care plans are reviewed, or how the home supports residents to access GPs and specialists. A Good rating indicates inspectors were satisfied with the overall standard of care delivery at the time of the inspection.Is this home caring?
The home was rated Good for Caring at its May 2021 inspection. This domain covers how staff treat the people in their care, including warmth, dignity, respect, and whether residents are supported to maintain independence. No specific observations, quotes from residents or relatives, or named examples are recorded in the published summary. The Good rating indicates inspectors judged the standard of caring interactions to be satisfactory during their visit.Is the home responsive?
The home was rated Requires Improvement for Responsive at its May 2021 inspection. This domain covers how well the home tailors its care and activities to individual needs, including whether people with dementia can access meaningful engagement and whether complaints are handled well. This is the only domain that did not reach Good. The published summary does not describe what specific shortfalls inspectors identified, which makes it difficult to assess how serious or how persistent the issues are.Is the home well-led?
The home was rated Good for Well-led at its May 2021 inspection, having previously been rated Requires Improvement. The nominated individual is Ms Anna Gretchen Selby. This domain covers leadership culture, governance systems, staff support, and the home's ability to learn from incidents and drive improvement. The published summary does not record specific detail on how leadership operates day to day, manager tenure, or how staff are supported to raise concerns.
Source: CQC inspection report →
What the evidence base says
The home cares for adults over 65 and has specific experience supporting people living with dementia. Several families have seen their relatives with dementia settle well here, with staff showing understanding of how to support people through the transition into care. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Charters Court scores 72 out of 100, reflecting a home that has made genuine progress from Requires Improvement to Good across most areas. The one exception is Responsive, which remains Requires Improvement, meaning activities, engagement, and individual responsiveness need scrutiny before you commit.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families talk about the friendly, professional way staff handle those first interactions when you're feeling most anxious about your decision. The welcoming approach seems to extend throughout the admission process, with several people noting how staff actively work to help residents adjust.
What inspectors have recorded
Most families describe feeling reassured by management during the admission process. However, one family experienced a difficult situation involving their relative's discharge, describing poor communication and a prolonged dispute that left them feeling unsupported.
How it sits against good practice
If you're considering Charters Court for your loved one, visiting will give you the clearest sense of whether it feels right for your family.
Worth a visit
Charters Court Nursing and Residential Home, in East Grinstead, was rated Good overall at its last inspection in May 2021. Inspectors rated the home Good across four of the five domains: Safe, Effective, Caring, and Well-led. This represents a meaningful improvement from its previous rating of Requires Improvement, and suggests the leadership team has addressed the concerns that prompted the earlier rating. The one area that remains Requires Improvement is Responsive, which covers how well the home tailors its care and activities to each person as an individual. This matters particularly for someone living with dementia, where personalised, meaningful engagement is not a nice-to-have but a genuine health and wellbeing need. The published inspection summary is brief and does not provide specific observations, quotes, or detail about daily life. Before making a decision, visit at different times of day, ask to see last month's actual activity records, and ask the manager directly what has changed in the Responsive domain since the inspection.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Charters Court Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Charters Court Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Settling quickly with thoughtful support in East Grinstead
Charters Court Nursing and Residential Home – Your Trusted nursing home
When families describe how swiftly their relatives settle at Charters Court Nursing and Residential Home in East Grinstead, they often mention the proactive support that starts from day one. Several families have found the admission process here notably smooth, with staff taking particular care to help new residents feel comfortable during those crucial first weeks.
Who they care for
The home cares for adults over 65 and has specific experience supporting people living with dementia.
Several families have seen their relatives with dementia settle well here, with staff showing understanding of how to support people through the transition into care.
“If you're considering Charters Court for your loved one, visiting will give you the clearest sense of whether it feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Charters Court scores 72 out of 100, reflecting a home that has made genuine progress from Requires Improvement to Good across most areas. The one exception is Responsive, which remains Requires Improvement, meaning activities, engagement, and individual responsiveness need scrutiny before you commit.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families talk about the friendly, professional way staff handle those first interactions when you're feeling most anxious about your decision. The welcoming approach seems to extend throughout the admission process, with several people noting how staff actively work to help residents adjust.
What inspectors have recorded
Most families describe feeling reassured by management during the admission process. However, one family experienced a difficult situation involving their relative's discharge, describing poor communication and a prolonged dispute that left them feeling unsupported.
How it sits against good practice
If you're considering Charters Court for your loved one, visiting will give you the clearest sense of whether it feels right for your family.
Worth a visit
Charters Court Nursing and Residential Home, in East Grinstead, was rated Good overall at its last inspection in May 2021. Inspectors rated the home Good across four of the five domains: Safe, Effective, Caring, and Well-led. This represents a meaningful improvement from its previous rating of Requires Improvement, and suggests the leadership team has addressed the concerns that prompted the earlier rating. The one area that remains Requires Improvement is Responsive, which covers how well the home tailors its care and activities to each person as an individual. This matters particularly for someone living with dementia, where personalised, meaningful engagement is not a nice-to-have but a genuine health and wellbeing need. The published inspection summary is brief and does not provide specific observations, quotes, or detail about daily life. Before making a decision, visit at different times of day, ask to see last month's actual activity records, and ask the manager directly what has changed in the Responsive domain since the inspection.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Charters Court Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Charters Court Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Settling quickly with thoughtful support in East Grinstead
Charters Court Nursing and Residential Home – Your Trusted nursing home
When families describe how swiftly their relatives settle at Charters Court Nursing and Residential Home in East Grinstead, they often mention the proactive support that starts from day one. Several families have found the admission process here notably smooth, with staff taking particular care to help new residents feel comfortable during those crucial first weeks.
Who they care for
The home cares for adults over 65 and has specific experience supporting people living with dementia.
Several families have seen their relatives with dementia settle well here, with staff showing understanding of how to support people through the transition into care.
Management & ethos
Most families describe feeling reassured by management during the admission process. However, one family experienced a difficult situation involving their relative's discharge, describing poor communication and a prolonged dispute that left them feeling unsupported.
The home & environment
The rooms and facilities have made good first impressions on visiting families, who mention the space and activities available. There's adequate parking for visitors too, which makes regular visits easier.
“If you're considering Charters Court for your loved one, visiting will give you the clearest sense of whether it feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
